Technology Helpdesk (IT)

Learn how to connect to UJ’s systems, and find helpful troubleshooting information.

We’re here to help.

The Technology Helpdesk, located in Sorkness 105, is here to help keep technology running smoothly. That includes helping you when you run into specific issues, from setting up Cable TV to connecting to the UJ network—and everything in between.

Whether you are a student, faculty or staff member, please review the Technology Orientation document to familiarize yourself with UJ’s procedures.

Troubleshooting

Before submitting a trouble ticket or coming to the Helpdesk please try the following techniques:

Restart your computer
Make sure all power cables, video cables, and USB cables are firmly plugged into the computer.
Be able to tell us what application you are using, what you were doing, and exactly what happened.
Document any error message you receive and do an internet search for the message.

If you are still unable to solve the problem, fill out a Helpdesk Trouble Ticket or stop by the Helpdesk during business hours.

Technology Resources and Guides

Cable TV

Every residence hall room or suite does come with cable television access provided by Daktel. Please note, there are charges associated with lost or damaged cable box equipment. For help setting up your cable box, follow this guide.

Computer Labs

There are computer labs with printers located in each dorm. In addition to the dorms, there are computer labs in the following buildings:

Orlady
Foss
Library
Lyngstad
Sorkness
Unruh-Sheldon

Each of the computer labs will have a printer automatically configured, as well as major-specific software relevant to that particular building. If you have any questions, about the computer labs, please consult our FAQ page.

Getting Connected

Looking to connect to the Network drives, printers, VPN, Wifi, or to set up your UJ phone and email? Please consult this guide.

McAfee Antivirus

University of Jamestown offers free antivirus software to all students. Because of software licensing, students must stop by the Helpdesk to have it installed.

After McAfee Antivirus is installed, it should automatically scan your entire computer for infected files. You must connect to the campus network every 6 months for the license to stay active. After graduation, the license will expire.

MyUJ

MyUJ is a web portal that students, staff and faculty use to register and view courses, stay connected with campus groups, and access training and resources. To log in, go to my.uj.edu and enter the username and password that you use to access your UJ email.

Need help adding, dropping and viewing course information? Use this guide.

Passwords

Passwords must be 8 characters long with an uppercase, lowercase, and a number or special character. If you are a new student, please review the technology orientation for more information.

A password may be changed any time by logging in to a campus computer and pressing Ctrl Alt Del (Windows only), or by using this link.

Printing on Campus

Each computer lab and dorm has at least one printer. University-owned lab computers will automatically have the closest printer pre-configured. Please us this guide to learn how to connect to a printer.

At the beginning of each semester, students will receive $30 worth of printing credit. Each black and white page costs $0.05 and each color page is $0.25, with a 40% discount for any document that is printed in duplex, meaning front and back. Not all printers support duplex printing. The main printers, such as the printers in the library and Unruh Sheldon classrooms, support duplex printing.

If a student runs out of printing credits, they may ask a fellow student to transfer credit via the PaperCut Account Management portal or the student may stop by the Helpdesk (Sorkness 105) to add more printing credit. Only cash or check is accepted.

IT Policies and Procedures

Specific policies and procedures are in place to ensure the safety and security of UJ’s network, information systems, and data. Please review this guide for more information.

Office365

As a student at the University of Jamestown to get a license to Office365 using your UJ email address and password. For instructions on how to download, install, and configure Office365 on your computer please review this guide.

Remote Session Help

If the UJ tech asks you to start a remote session on your computer so they can assist you, please use this link.