If you have a question or problem regarding your computer needs, please use the links on the left side or contact us. –

Stop in, call (701) 252-3467 ext. 5611, email helpdesk@uj.edu, or submit a Helpdesk Trouble Ticket.

Our hours / location / phone:

Monday – Friday 9am – 12pm & 1pm – 4pm
Sorkness Center, Room 105
(701) 252-3467 ext. 5611

If requested by support to begin a remote session click here.

Instructions for key services:

How do I connect to the wireless network?How do I connect to Windows network drives & printers?
How do I connect to the VPN?
How do I connect to Mac network drives & printers?

If you have a WiFi Device that cannot connect via a username and password (SmartTVs, Smartdvd players, gaming consoles, etc) you will need to register the device with the IT department at which point you will receive directions via email on how to connect the device to the wireless network.  There is a limit of three devices per room.

Some Common Questions:

How do I forward my UJ email to another email account?

You can forward your UJ email to another account by following these steps:

  1. Log in to your University of Jamesotwn email
  2. Click the ‘Options’ button on the right-hand side of the screen
  3. Click on “Rules”, and then click “New Rule”
  4. Click “Create a new rule for arriving messages”
  5. Next select “Forward or Redirect” and choose “Forward the message to people or distribution lists”.
  6. Once you select “Forward or Redirect” and also place a checkmark in “Forward to people or distribution lists”, you will see a link to click “People or distribution lists”. Click this to add your email address to which you would like your email forwarded.
  7. At the bottom of the address lists from which you can choose, you will see a “To->” box. Type the email address to which you want your UJ emails forwarded such as name@domain.com. Click “OK” when done.
  8. Click “Save” to save your email rule.”
  9. All of your emails should now be forwarded to your email address of choice.

Am I allowed to connect a personal/home router to the college network?

You are allowed to connect a personal/home router to the college network as long as you follow the following two policies:

  1. Be sure that the cable that plugs your router into the college network is plugged into the WAN/Internet port on your router.
  2. If the router is a wireless router, the wireless radio needs to be disabled as it will interfere with the University of Jamestown wireless network. Look at your router’s manual for the procedures on how to disable the wireless signal of your router.

Failure to adhere to these simple requests will lead to the deactivation of your internet port and possible confiscation of your router.

What ports are activated in my room?

Dorm rooms have a variety of network ports. A port which is not activated may be able to be activated by contacting the helpdesk. A port activated for internet will only work for internet and a port activated for television will only work for television.There are occasionally exceptions. If a port does not work as expected there is a possibility that an exception in activation is present. Contact the helpdesk in this case.

In Prentice:

  • Port 1 is internet unless it is blank.
  • Port 2 is internet if 1 is blank. If 1 is not blank, 2 is not activated.
  • Port 3 is not activated.
  • Port 4 is television.
  • Port 5 is not activated.
  • Port 6 is internet.


In Seibold:

  • Port 1 is internet.
  • Port 2 is television.
  • In single rooms, a splitter should exist. One port should be television and one should be internet. Experimentation may be required.


In Wilson:

  • Port 1 is not activated.
  • Port 2 is internet.
  • Port 3 is internet.
  • Port 4 is television.
  • Port 5 is internet.
  • Port 6 is not activated.


In Kroeze:

  • Port 1 is internet.
  • Port 2 is television.


In Nierling:

  • In a room with two ports, port 1 is internet and port 2 is television.
  • In a room with four ports, port 3 is internet and port 4 is television with ports 1 and 2 not being activated.


In Watson:

  • Port 1 is television.
  • Port 2 is internet.

Why is my computer so slow? Or, how do I get rid of these pop-ups?

There can be many reasons for this, but the most common is that the computer has spyware, adware, or a virus. For more information please check out our Virus Information page. On that page you will find some of the software that University of Jamestown uses to clean machines of nasty bugs.
If you computer is still slow after running the bug removal tools or you are having problems downloading, installing and/or running the programs fill out a Technology Help Desk Request Form and we will assist you as soon as possible.

How do I connect to Xbox Live from my dorm room?

The college does not support nor guarantee that your Xbox will be able to connect to Xbox Live. However, here is information that might help you when trying to troubleshoot the problem yourself. Xbox requires UPnP technology to be able to connect properly with Xbox live when working through a NAT. Commercial routers, which the college uses, do not support UPnP due to the inherent security risks involved. Past experience has shown us that you can, however, get your Xbox Live to work by purchasing a personal/home router and connect your Xbox to it. See the “Am I allowed to connect a personal/home router to the college network?” question for more details on the policies of having a personal router on campus.

How do I connect to UJ email and calendars on my iPhone?

1. Click ‘Settings’.
2. Click ‘Mail, Contacts, Calendars’
3. Click ‘Add Account’
4. Click ‘Microsoft Exchange’
5. Fill the Email Field with your UJ email address using the old convention (username@jc.edu)
6. Fill the Password Field with your password.
7. The Description Field can be filled with any identifier by which you can identify your UJ email account.
8. Click ‘Next’
9. Click ‘Save’
10. You are now connected to Microsoft Exchange on the UJ campus.*
*I have found that sometimes, depending on iOS version, that you may need to enter a mail server name. If this is the case, enter: mail.uj.edu