- Chair of Computer Science and Technology
- Assistant Professor
- Director of Online Technology Programs
IT Service Management
- Certificate
Program Details
IT service management professionals are skilled in delivering and controlling IT services for end-users. Think of it as being on the managerial side of the “help desk” for folks with IT needs. This certificate will prepare you to not only handle all aspects of technology usage within a company — including hardware, servers and apps — but you’ll also be ready to improve service responsiveness and problem management.
Why Study IT Service Management?
IT service management is customer focused and includes the planning, designing, delivering, operating and controlling of IT processes or operations. With a certificate from University of Jamestown Accelerated, you’ll be more than prepared to oversee each of these aspects, all while providing value to a business or end-user. The courses you take will also prepare you to pass the Comp TIA certification test, should you be interested in furthering your skills.
Related Careers:
Graduates of this program are qualified for a wide range of careers, including:
- Service Desk Manager
- Security Analyst
- IT Operations Manager
- IT Security Architect
- Application Support Specialist
Why UJ Accelerated?
- UJA is the online division of University of Jamestown—a private, liberal arts University that’s helped students succeed since 1883.
- You’ll have virtual opportunities to meet as a group for lectures and office hours.
- Courses are available online 24/7, which means you can attend live or watch the replay.
Expand your horizons
It’s tech-specific certificate founded at a liberal arts institution. We’re teaching you how to apply technology regardless of its application.
How the Certificate is Structured
We’re here to help you reach your career goals—whether you want to get your certificate and go or stack your credits towards a degree later down the road. Here’s how it works:
Take Your Courses
Complete 5 courses: Intro to Computing Principles, Hardware Installation and Maintenance, Networking, IT Service Management and Operating Systems, and Virtual Cloud Computing.
Receive Career Support Services
We will help you develop your resume, cover letter and hone your interview skills to prepare you for your next move.
Apply Your UJ Accelerated Certificate Toward a Degree
You can choose to apply your certificate as 3 credits toward a bachelor’s degree at the University of Jamestown, as transfer credits to your school of choice, or as continuing education credits. Transfer of the credit will depend on the policies of your chosen institution or professional organization, but we can help.
Required Coursework
| Course | Title | Credits |
|---|---|---|
TECH 160 |
Introduction to Computing |
3 |
TECH 200 |
Hardware Installation and Maintenance |
3 |
TECH 325 |
Networking |
3 |
TECH 201 |
IT Helpdesk |
3 |
TECH 300 |
Operating Systems and Cloud Environments |
3 |
Total Semester Credits Required: 15
Each of these courses will prepare you to implement, manage and deliver IT services to meet the needs of an organization.
- Associate Professor
Financial Aid Available
We believe every student, regardless of their financial situation, should have access to a UJ education.